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Return Policy:

Here at Wrench Science, we pride ourselves in making our clients' purchase experience easy and hassle free. If for any reason you are not satisfied with the item(s), the item appears to have been damaged in shipping, or the item does not match the item ordered on your sales receipt, we will gladly take them back WITH NO RESTOCKING FEES! Special order or custom item(s) are specific orders which in most cases will not be acceptable for returns or exchange. Please contact and get an approval from Wrench Science, in which case we shall discuss what the options are for the item(s) at hand.

Product must be unused with no signs of installation. Original packaging and complete package materials must be included and in resalable condition. Returns must have an approved Return Authorized number (RA number) which can be obtained by contacting us. If the return is due to an error on the part of Wrench Science, we will send a shipping label for return shipping. Shipping labels may be sent to you via email or mailed directly. In the event that your order was shipped outside the United States, or that for any reason a return label not available, we will reimburse your return expenses, provided your shipping method is approved with us in advance.

Please note that packages often enter and leave our possession promptly; we can retrieve an order for editing or cancellation until it is compiled and scanned for shipment, after which it can no longer be edited or canceled, but can still be returned or exchanged.

Please ensure the item or items being returned directly match the item or items for which you requested return. Unfortunately, we can not accept return of items no purchased at Wrench Science. Please contact your place of purchase or manufacturer for assistance with items not purchased from us.

When your returned item is received, we will examine and process your return. Once it is confirmed that the return item(s) meets our requirements, we'll request a credit for you in the value of the item minus the restocking fee. Once an item is returned, please allow 5-7 business days for us to process your credit. Please allow an additional 3-7 days for your bank to process your refund once we have processed your credit. Our refund policy allows you to purchase the replacement item immediately and helps ensure more efficient processing of your refund. By providing a refund as opposed to an exchange, we offer you the ability to place a replacement order at your earliest convenience, without the added transit time for us to receive the initial item as a return before sending a replacement. Returns can only be credited to the card used to make the initial purchase. Though we will issue your credit promptly, please note that actual moment your refund is applied depends on your credit card company, and varies from 2-11 business days from the date we issue the credit. In the event that we are unable to issue a credit to the card used to place the order containing the item being returned, we reserve the right to issue a gift certificate in the same refund amount.

All product returns require a Return Authorization number (RA number). A RA number must be issued within 30 calendar days after the date of delivery. Issued RA authorizations are valid for 15 day. The issued approved RA number must be displayed legibly on the exterior of the box containing your return. Items returned without an approved RA number visibly displayed can not be accepted. Your refund will be issued to the credit card on file for the order once the item is received in the required condition. Return shipments lost in transit and not received by Wrench Science will not be replaced or refunded by Wrench Science, and the item being returned is considered the property and responsibility of the customer until received by Wrench Science in without use or damage. Damage to a return shipment received in transit back to Wrench Science is the responsibility of the shipper. We strong recommend a traceable courier such as FedEx or UPS for return shipments.

Exchanges: We do not make you wait to return an incorrect item resulting from an error on our part to us before you can order your replacement item. Please feel free to order the correct item at your convenience or request that an identical replacement order be made for you and sent to you. With your authorization, will be happy to create a replacement order for you. You will be temporarily billed for this replacement order, but will be refunded in full when we receive and process the order in which an error on our part occurred. Unless otherwise noted for oversized packages and/or international shipping destinations, shipping costs for return and replacement will be paid for by Wrench Science, though additional taxes and duties may apply. All on sale and clearance items are not refundable.

Return Shipping and Call Tags: If your return is the result of an error on the part of Wrench Science, your return shipping will be reimbursed. For returns within the lower 48 states, Wrench Science will send a call tag to you. This call tag will be sent to the email address on file for the order or shipped to you. If the shipping address on file for your order is outside the U.S. and a return is necessary as a result of Wrench Science error, a call tag can generally not be issued, but you will be contacted regarding the best method available for Wrench Science to cover your return shipping costs. Return shipping for warranty and defective item(s) are not covered. However, shipment of the repaired or replaced item to you will be paid for by Wrench Science, provided your warranty is approved, and the shipping address for the repair or replacement shipment is within the lower 48 states. Replacement shipments for warranty or defective item(s) shipped outside the Continental U.S. are not reimbursed. All on sale and clearance items are not refundable.

Warranty Support & Shipping Damage Policies:

Warranty: Items returned for warranty consideration are not assessed by any restocking or processing fees. The shipping charges required to return a warranty claim item to Wrench Science are the responsibility of the customer. Subsequent fees required to return the item(s) to its manufacturer are also the responsibility of the customer. Often, but not in all cases shipping from the manufacturer to Wrench Science is covered by the manufacturer. If not, these shipping fees will also be the responsibility of the customer. Repaired or replaced warranty items are delivered to the original shipping address on file for the original order. Additional shipping fees required to return a warranty claim item to the customer may be required for the return of some products shipping within the lower 48 states and will be required for all shipments with destinations outside of the Continental U.S. All attempts will be made to cover as much of the customer's expense as possible in these cases; to minimize fees, Wrench Science returns warrantied shipments to International customers clearly labeled as "warranty return" and requests that warranty shipments be returned to us with the same consideration.

Please note that warranty consideration is ultimately the responsibility of the manufacturer of the product being returned, and Wrench Science is not responsible for the decisions and resolution process determined by the manufacturer. Most manufacturers reserve the right to repair, replace, or deny a warranty claim at their discretion. We recommend consulting any pertinent warranty information supplied with your product or available from the manufacturer's web site prior to submitting a warranty request. If you have particular questions or concerns about a warranty claim, we recommend you contact the manufacturer in advance of requesting a Return Authorization number for warranty purposes.

Items Damaged in Transit: While we take considerable steps when packaging your order to ensure its safe transit, we also take care to insure all shipments against any damage incurred during shipping. Please inspect all items carefully upon delivery. Any damages or defects must be noted immediately, and even defective items or those damaged in shipping are ineligible for return after 30 days. If your item is received in damaged condition, please contact us immediately, as a claim with our shipping provider must be made as soon as possible. Inspect the damaged item, but do not attempt to assemble or use it in any way. If you determine that your order has been damaged in shipping, it is critical that you do not proceed to use the product, as any product damage incurred due to the actions of a customer must necessarily supersede all warranty claims and will void eligibility for return. Please also preserve all packing materials and boxes to expedite the claim and replacement process. We will replace any item damaged in transit to you; in the event that the item damaged is determined to be unique and/or irreplaceable, you will be refunded for the product. In the event that a complete bicycle or other multi-part item (such as a wheelset) is received in damaged condition, Wrench Science will repair or replace any and all damaged elements of the multi-part item or replace the item completely, at our discretion; Wrench Science is responsible for all shipping fees associated with the return and replacement shipment of a damaged item, and when necessary a call tag will be issued, allowing you to return a damaged item at our expense or the expense of our shipping provider.

Please remember to ensure your package. We can not be responsible for returned items until we have received your return.
  • Frame and Complete Bike 30 Day Return Policy: Wrench Science accepts returns on Frames and Complete Bikes in accordance with our Guarantee that are in new condition in exchange for another Frame or Complete Bike of equal value to the store credit received. Wrench Science must receive frames and Complete Bikes within 30 days from the original shipping date. All returns must have an accompanying Return Authorization Number (see below).
  • Note: Special order bikes (a bike specifically ordered and built for a given customer) and frames are final. At the sole discretion of Wrench Science, we may accept returns on special order bikes or frames with a 20% restocking fee of the invoiced amount. The restocking fee will be used to pay for all applicable shipping charges and the restocking fees to our manufacturers/distributors. The remainder of the restocking fee will be issued to you as store credit. This store credit will be applied to a new frame or complete bike purchase if made by that customer within 6 months of the date the credit was issued.
  • Note: Wrench Science considers an order placed once the credit card number is given. If a frame or complete bike order has been placed with Wrench Science and then is cancelled by the customer before Wrench Science places orders with our distributors, there will be a $150 cancellation fee plus a 3.5% credit card processing fee.
  • Stem Swaps: All stems being returned to Wrench Science because of a fit issue must be returned to Wrench Science within 30 days of the shipping date and have an accompanying Return Authorization Number (see below). The retail price of the replacement stem will be charged to the buyer's credit card before the replacement stem is shipped. Once the original ill fitting stem is received and inspected Wrench Science will credit the cardholders account the retail amount of the returned stem. Stem swap shipping charges will be the sole responsibility of the customer.
  • Return Authorization Required: You must call phone 866.497.3624 or email us for a Return Authorization. Items sent to us without a Return Authorization will be returned to sender. The Return Authorization Number should be printed clearly on the outside of the carton.
  • Return Method: All returns should be shipped via US Mail or UPS with the Return Authorization Number printed clearly on the outside of the carton.
  • Refund of Shipping Charges on Returns: Shipping charges will be refunded in full on all items shipped in error by Wrench Science. Shipping charges will not be refunded on items ordered in error by the customer. If the customer is returning a manufacturer-defective part in exchange for another, Wrench Science will pay for ground shipping.
  • Refund Policy: All refunds will be applied to the original purchasers credit card once the returned item has been inspected by Wrench Science to insure that it is unused, uninstalled, and in original new condition along with the retail packaging. Frame and Complete Bike sales are considered a sale once a deposit or full payment has been applied to the sales order. Please refer to the Frame and Complete Bike return policy above for store credit details.